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Noticeboard

MARSTON MEDICAL CENTRE MOVE - PUBLIC MEETING

We need your views on our proposed move. Please come to a public meeting this Thursday 30th March at the United Reformed Church Hall, 352 Marston Road, Marston, Oxford, OX3 0JB.

If you can't make it please look at the presentation below and send us your views. 

MMC Options Presentation

CHANGES TO YOUR USUAL DOCTOR:  During the merger process of the last few months we have had to make a number of changes to the doctors' team.  This means we have had to move 10% of our patients to new usual doctors.  We are sending out text messages, emails and some letters to let you know if this applies to you.  If you have been moved, we are really sorry as we know patients and doctors often develop close relationships, and it can be frustrating having to get to know and to trust someone again.  However, please be patient and give it a go.  The new doctors we have are caring, conscientious and highly competent.

Frequently Asked Questions (FAQ)

Do I need to see a doctor, or a nurse?

  • If you phone the surgery the patient support worker who answeres will be able to guide you to the right clinician.
  • If you have one of the following conditions, you can request an appointment with one of our Nurse Minor Illness (NMI) nurses: Rashes, sore throats, urinary tract infection (UTI), chest infections, sprains, lumps and bumps.
  • NMI appointments are available every morning and afternoon and can be booked directly by reception without the need to speak to a doctor.

 

What if I don’t wish to discuss my personal issues with a receptionist or over the phone?

  • Our Patient Support Workers are not just receptionists.  They are trained to filter your call to the right person, ensuring you get seen as quickly as possible. 
  • They are bound by the same level of confidentiality as the doctors and nurses.
  • We will be able to give you a much better service if you can give them some initial information. 

 

Can I book directly online?

  • Yes, you can book your own normal hours telephone slot, or early morning, late evening or Saturday morning appointments (Extended hour), 24/7 by using Appointments Online – our online booking system.
  • You can add as much information into the booked appointment comments section as you wish - this is particularly useful for telephone consultations with your doctor.
  • Registration is simple, please either contact reception or register via our website – www.buryknowle.org

 

What happens if my usual doctor is not in that day?

  • Reception will offer and book you their next available telephone appointment or a telephone call at a time convenient to you.
  • If urgent for that day reception will offer you a nurse minor illness appointment or book you a telephone appointment with our Emergency doctor.
  • Another doctor will be available to help you on the day if your named doctor is on leave.

What other services are available via appointments online?

  • You can also use our online service for repeat prescription requests and to message your doctor.
  • You can also book phlebotomy (blood test) appointments online. This service is currently unavailable.

Why can’t I order the repeat medication I want to order online?

  • All medications issued have a review date which is a safety net to combat over-use / over ordering.
  • If a patient cannot order the repeat medication online then the likely reason is that the medication review date has expired.  Please book a telephone call with your named Dr for a medication review.

What does Extended Hours mean on Appointments Online?

  • Extended Hours appointments are either the 8.30am and 4.20pm appointments with your named Dr or the appointments available between:
    • 7.30-8.00am on a Tuesday and Friday mornings
    • 6.30-7.00pm on a Wednesday evening or
    • 8.30—11.00am on a Saturday morning

 

I just want to book an appointment with my doctor without a phone call - can I do this?

  • Yes, there are a number of appointments available morning and afternoon for all of our doctors which can be booked over the telephone or via Appointments Online.
  • We also have Extended Hours appointments available on:
    • Tuesday and Friday mornings between 7.30 and 8.00am,
    • Wednesday evenings 6.30—7.00pm and
    • Saturday mornings 8.30-11.00am
  • Each doctor is also providing additional face-to-face appointments either before (8.00-8.30am) or after (5.30-6.00pm) their current surgeries one day per week

These appointments are all directly bookable via our reception team or Appointments Online. These appointments may particularly suit those who are unable to take calls at work.



 
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