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We need your views on our proposed move. Please come to a public meeting this Thursday 30th March at the United Reformed Church Hall, 352 Marston Road, Marston, Oxford, OX3 0JB.

If you can't make it please look at the presentation below and send us your views. 

MMC Options Presentation

CHANGES TO YOUR USUAL DOCTOR:  During the merger process of the last few months we have had to make a number of changes to the doctors' team.  This means we have had to move 10% of our patients to new usual doctors.  We are sending out text messages, emails and some letters to let you know if this applies to you.  If you have been moved, we are really sorry as we know patients and doctors often develop close relationships, and it can be frustrating having to get to know and to trust someone again.  However, please be patient and give it a go.  The new doctors we have are caring, conscientious and highly competent.

Practice Policies

Statement of Purpose


Our purpose and mission is to provide high quality health care to our patients from a friendly dynamic team.



We believe that our purpose is to


  • provide, safe effective medical care in line with best evidence and best practice
  • help our patients remain well, and avoid preventable diseases
  • look after our patients well, and without delay, when they have acute conditions
  • enable our patients to access the most appropriate services for their problems, in primary and secondary care, and beyond the health service
  • guide and support our patients in the management of their long term conditions
  • prevent our patients dying prematurely, whenever possible
  • treat our patients with respect and care at all times
  • provide a secure and learning environment in which our staff can perform to the best of their abilities



We will aim for


  • a broad range of patient services in three convenient locations
  • excellent access to clinical staff at convenient times
  • committed, friendly and helpful staff
  • high standards of equipment, premises, and administration.



We will value


  • excellence in clinical quality, patient services, and our premises
  • being available to all who need us
  • openness and honesty in all our dealings
  • flexibility and innovation in a changing NHS.



January 2016


Information Technology (IT)/Electronic Patient Records

Practice Statement of Intent

Plan to Meet GMS / PMS 2015-16 Contractual Requirement for Patient Online Service

This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records by 31st March 2016.

These dates are subject to the necessary NHS GP systems and software being available to the practice.

This practice already currently offers the facility for patients:

  • to book, view, amend, cancel and print appointments online
  • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient

Please note that there are circumstances where a GP may believe it is not in the best interests of the patient to share their detailed medical record with them, for example where it could cause harm to their physical or mental health.

New contractual arrangements came into force on 1st April 2014 requiring GP practices to make available a statement of intent about the following IT developments:

 1. Referral management Information

2. Online Appointment Booking

3. Online Booking of repeat prescriptions

4. Summary Care Record

5. GP2GP transfers of care records

6. Patient Access to electronic records.


Please find below details of the arrangements we have in place for these developments at this practice.

Referral management Information 

Practices must include the NHS Number as the primary identifier in all NHS clinical correspondence issued by the practice.

Bury Knowle can confirm that all letters and information that we send to other organisations such as, hospitals, have an NHS number clearly shown.

Electronic appointment booking

Practices are required to promote and offer the facility for all patients, who wish to, to book, view, amend, cancel and print appointments online.

Bury Knowle can confirm that we currently offer booking and cancelling of routine GP appointments and phlebotomy appointments online.

Please click here or ask at reception for more details about how to register for this service.

Online booking of repeat prescriptions

Practices are required to promote and offer the facility for all patients, who wish to, to order online, view and print a list of their repeat prescriptions for necessary drugs, medicines or appliances.

Bury Knowle can confirm that we currently offer the facility for ordering repeat prescriptions online.

Please ask at reception for more details or click here.

 Inter-operable records/Summary Care Record.

Practices are required to upload changes to a patient’s summary information, at least daily, to the Summary Care record.

Having your Summary Care Record available will help other doctors and nurses treating you away from your regular surgery, without your full medical record.  They will have access to information about any medication you may be taking and any drugs to which you have a recorded allergy or sensitivity.

Click here for more details about the Summary Care Record

This function is already live at Bury Knowle.

However, if you do not want your medical records to be available in this way please let us know.  You can do this via the ‘opt out form’, available at reception, or on our website.

GP2GP transfers of Care Records

We are required to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers.

It is very important that you are registered with a doctor at all times.  If you leave your GP and register with a new one, your medical records will be removed from your previous doctor and forwarded to your new GP via NHS England.  It can take several weeks for paper records to reach the new surgery; with GP2GP, your electronic record is transferred to your new practice much sooner. 

GP2GP transfers are already activated at this practice for sending and receiving patient records.

Patient access to their electronic GP record

We are required to promote and offer the facility for patients to view online, export or print any summary of information from their records relating to medications, allergies, adverse reactions and any other additional details which have been agreed with the patient.

Our computer system supplier has not yet made it possible for you to access information online from your medical record, but they are working hard to make it happen very soon and this will be before 31st March 2016.


Infection Control Annual Statement

This annual statement will be produced in July each year to summarise:

·  Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Event procedure)

·  Details of any infection control audits conducted and any actions taken

·  Details of infection control risk checks undertaken and any actions taken

·  Details of staff training

·  Any review and update of policies and procedures, or guidelines

Infection Control Annual Statement 2015

Freedom of Information Act

files_1The practice is registered under this Act and has an approved Publication Scheme, a copy of which is available from Claire Bovingdon. 

For further information on our Publication Scheme click on the link below:

Bury Knowle FOI Publication Scheme

Patient Participation Group Report 2016 (Including National Patient Survey Results)

PPG Reoort 2016

How we use Personal Health Information (Data Protection Act)

Bury Knowle Health Centre is registered under the Data Protection Act to hold patient records in both paper and computer formats. We have procedures in place to ensure that confidentiality and security of this information is safeguarded at all times. 

We ask you for information about yourself so that you can receive the best possible care and treatment. We keep this information, together with details of your care, to ensure that the health professionals involved in your care have up-to-date and accurate information that may be needed when we see you again. 

We may use some of this information to give you health care and treatment, to help us protect the health of the general public, to manage and plan the NHS, to train staff and to review standards of care. There are times when we have to pass on information about you to other people such as hospitals, Social Services or the Health Authority. We only use or pass information about you if there is a genuine need for it in your and everyone’s interests. This is always done confidentially or by removing your identifying details when they are not essential. 

The NHS Central Register for England & Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information. 

Patient Confidentiality & NHS National Computer Systems 

Accessing Your Medical Records

You have a right of access to your medical records. The Data protection Act 1998 allows you to find out what information about you is held on computer and in manual records. If you want to see your records, you can discuss this with the health care professionals caring for you or you can write in to the practice. Assistance is given if required. A member of staff will stay with you at all times to ensure confidentiality of other patients’ records.

If copies or a computer printout are required, a charge is made for this to cover costs incurred. In some circumstances, your right to see some details of your records may be limited in your own or others’ interest. Access to medical records for people outside the health care team (or who are not involved in the patient's clinical care) is only given with the patient's express written permission.

Click here for more information on accessing your medical records

Access to health records of a deceased patient

How we use your Health Record


Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information. Any medical information relating to you will not be given to a third party including family members. Anyone who receives information from us is also under a legal duty to keep it confidential. If at any time you would like to know more about how we use your information you can speak to our Deputy practice manager. 

Zero Tolerance

We aim to treat all our patients courteously irrespective of race, colour, creed or sexual orientation and we expect patients to behave towards our staff in a similarly respectful manner. In the unlikely event that a person was to behave in a threatening, abusive, violent or discriminatory manner towards our staff or other patients, then they risk immediate removal from our practice list and premises.  

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