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Confidentiality/Data Protection
Both your paper and computer records
are confidential. We comply with
the Data Protection Act, 1998, which
lays down legal requirements for
computer users such as ourselves.
We only ever use or pass on
information about you if people have
a
genuine need for it e.g. in making
clinical referrals. Anyone who
receives
information from us is also under a
legal duty to keep it confidential.
Sometimes the law requires us to
pass on information e.g. to notify a
birth
or when we encounter infectious
diseases that may endanger the
safety of
others. Data may be gathered for
audit purposes and in development of
medical care or other NHS services.
Everyone working for the NHS has a
legal duty to keep information about
you confidential. The Caldicott
Guardian (the person responsible for
the
confidentiality of medical
information) for the Practice is
Viv Hogg.
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Freedom of
Information
The Practice complies with the
Freedom of Information Act 2000 -
click here to
download a copy.
You have a right of access to your
health records.
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GP CONTRACT
The new GP contract
started in April 2004. All GP
practices do not provide every
service and a number of services are
locally negotiated.
Outside of our core some of the
additional services we provide are:
Childhood
immunisations
Cytology (smear testing)
Contraceptive services
(including the fitting of IUDs)
Maternity care
Flu vaccination
Pneumococcal vaccination
Minor surgery
Neonatal checks
Shared care and monitoring of
specific drugs with secondary
care.
Other immunisation programmes
(eg HPV vaccine)
Case Management (a scheme to
manage patients at home who have
had frequent hospital
admissions)
Part of the way in
which GPs are paid is related to
target based activity. This is known
as the Quality Outcomes Framework
(QOF). This was introduced to reward
practices who provide a quality
service. Each year a practice
aspires to a number of points
(maximum 1050 for 2004-6) which
relate to specific disease areas,
practice management and the patient
experience.
The targets are produced nationally
and are designed to ensure patients
are cared for in line with
nationally agreed standards.
The first year of QOF was 1.4.2004
to 31.3.2005.
We scored 1048.5 points during first
year.
The second year of QOF was 1.4.2005
to 31.3.2006
We scored 1050 points in this second
year (maximum points).
For 2006/7 the targets have been
changed to include 8 new clinical
areas and one new administrative
area. 166 of the now potential 1000
points have been reallocated or are
for these new areas.
There are also new targets to
achieve if practices choose to take
on these new challenges, which
include:
Offering
patient choice of hospitals
Electronic prescribing
Electronic transfer of patient
records when patients move
practices
Access - waiting times to
see a GP
Practice based commissioning
(managing our own budgets and
forming our own contracts with
hospitals and secondary care)
For the year 1.4.2006 to
31.3.2007 we achieved the
maximum 1000 points.
For 2007/8 the
clinical areas are remained largely
unchanged. We achieved maximum 1000
points again in April 2008.
Details of practice scoring can be
found at
www.qof.ic.nhs.uk
The Department of Health is keen for
practices to engage in PBC (Practice
Based Commissioning see above). In
2007 the practices in Oxford city
formed a consortium and look at the
redesign of patient services with a
longer term view of more services
being provided in the community
rather than in hospitals. The
consortium meets monthly with GP and
management representatives from all
practices.
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Rights and Responsibilities The Practice is
dedicated to achieving and
maintaining a quality health service
to meet the needs of our patients.
We aim to see all
patients who wish to see a
healthcare professional within 48
hours. We provide all our services
in a courteous manner.
You can help us
by:
- Providing us
with any change of address,
telephone number or name, so that
our records are kept up to date.
- Arriving
promptly for you appointment.
- Treating our
staff politely. We know you are
often unwell when you visit us and
we do our best to help you.
- Cancelling any
appointment you do not need so
that someone else can take your
place (If you do not attend and do
not cancel we may consider
removing you from our list).
- Ordering your
repeat prescriptions in plenty of
time.
- Switching off
your mobile phone whilst on the
Practice premises.
Removal of
Patients from Practice List
We would remove patients from our
list in the following
circumstances:
- Living outside
of the Practice area
- Irretrievable
breakdown of the doctor-patient
relationship
- Violence or
threatening behaviour to any
Practice staff
- Rudeness to any
practice staff
- Persistent non
attendance without cancelling booked
appointments
We will not remove patients from our
list because of:
- Costly
treatment
- Patients
suffering from any particular
clinical condition
- Their age
Zero Tolerance
We have a Zero Tolerance Policy of
violence against all practice staff.
We will immediately remove any
patient from our list for violence
or abuse against any practice partner
or employee.
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