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Confidentiality/Data Protection
Both your paper and computer records
are confidential. We comply with
the Data Protection Act, 1998, which
lays down legal requirements for
computer users such as ourselves.
We only ever use or pass on
information about you if people have
a
genuine need for it e.g. in making
clinical referrals. Anyone who
receives
information from us is also under a
legal duty to keep it confidential.
Sometimes the law requires us to
pass on information e.g. to notify a
birth
or when we encounter infectious
diseases that may endanger the
safety of
others. Data may be gathered for
audit purposes and in development of
medical care or other NHS services.
Everyone working for the NHS has a
legal duty to keep information about
you confidential. The Caldicott
Guardian (the person responsible for
the
confidentiality of medical
information) for the Practice is
Wendy
Greenberg.
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Freedom of
Information
The Practice complies with the
Freedom of Information Act 2000 -
click here to
download a copy.
You have a right of access to your
health records.
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GP CONTRACT
The new GP contract
started in April 2004. All GP
practices do not provide every
service and a number of services are
locally negotiated.
Outside of our core services we
provide:
- Childhood
immunisations
- Cytology
(smear testing)
- Contraceptive
services (including the fitting
of IUDs)
- Maternity
care
- Flu
vaccination
- Pneumoccocal
vaccination
- Minor surgery
- Neonatal
checks
- Monitoring of
rheumatoid drugs
Part of the
way in which GPs are paid is
related to target based
activity. This is known as the
Quality Outcomes Framework
(QOF). This was introduced to
reward practices who provide a
quality service. Each year a
practice “aspires” to a number
of points (maximum 1050) which
relate to specific disease
areas, practice management and
the patient experience.
The targets are produced
nationally and are designed to
ensure patients are cared for in
line with nationally agreed
standards.
The first year of QOF was
1.4.2004 to 31.3.2005.
We scored 1048.5 points during
first year.
The second year of QOF was
1.4.2005 to 31.3.2006
We scored 1050 points in this
second year.
For 2006/7 the targets have been
changed to include 8 new
clinical areas and one new
administrative area. 166 of the
now potential 1000 points have been
reallocated or are for these new
areas.
There are also new targets to
achieve if practices choose to
take on these new challenges,
which include:
- Offering
patient choice of hospitals
-
Electronic prescribing
-
Electronic transfer of
patient records when
patients move practices
- “Access”
- waiting times to see a GP
- Practice
based commissioning
(managing our own budgets
and forming our own
contracts with hospitals and
secondary care)
For the year
1.4.2006 to 31.3.2007 we have
achieved the maximum 1000 points.
For 2007/8 the clinical areas are
remaining largely unchanged.
The Department of Health is keen for
practices to engage in PBC (Practice
Based Commissioning – see above)
during 2007/8. The practices in
Oxford city will form a consortium
and will be able to look at the
redesign of patient services with a
longer term view of more services
being provided in the community
rather than in hospitals.
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Rights and Responsibilities The Practice is
dedicated to achieving and
maintaining a quality health service
to meet the needs of our patients.
We aim to see all
patients who wish to see a
healthcare professional within 48
hours. We provide all our services
in a courteous manner.
You can help us
by:
- Providing us
with any change of address,
telephone number or name, so that
our records are kept up to date.
- Arriving
promptly for you appointment.
- Treating our
staff politely. We know you are
often unwell when you visit us and
we do our best to help you.
- Cancelling any
appointment you do not need so
that someone else can take your
place (If you do not attend and do
not cancel we may consider
removing you from our list).
- Ordering your
repeat prescriptions in plenty of
time.
- Switching off
your mobile phone whilst on the
Practice premises.
Removal of
Patients from Practice List
We would remove patients from our
list in the following
circumstances:
- Living outside
of the Practice area
- Irretrievable
breakdown of the doctor-patient
relationship
- Violence or
threatening behaviour to any
Practice staff
- Rudeness to any
practice staff
- Persistent non
attendance without cancelling booked
appointments
We will not remove patients from our
list because of:
- Costly
treatment
- Patients
suffering from any particular
clinical condition
- Their age
Zero Tolerance
We have a Zero Tolerance Policy of
violence against all practice staff.
We will immediately remove any
patient from our list for violence
or abuse against any practice partner
or employee.
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